Refund policy

Return & Refund Policy

At Nofretia, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, with all accessories included
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once the product seal has been opened or the device has been used: LED masks, scalp massagers, and other skin/hair-contact devices — unless the item arrived defective or damaged.

Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved, you'll be refunded to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days of delivery at support@nofretia.com with photos of the issue. We'll arrange a free replacement or full refund — no return shipping required.

Exchanges
We only replace items if they are defective or damaged. To exchange an item for the same product, contact us at support@nofretia.com.

Shipping Costs
You will be responsible for paying your own shipping costs for returning items not covered under our defective/damaged policy. Original shipping costs are non-refundable.

How to Start a Return
Email us at support@nofretia.com with your order number and reason for return. We'll respond within 24–48 hours with instructions.

Questions?
Contact us anytime at support@nofretia.com or +1 307-400-1966 .